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My Charge 3 display is completely blacked out.

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‎10-06-2020 00:54 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-06-2020 00:54 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

Only vibration can be heard and this happened after firmware update to 28.20001.88.11. Screen is blacked out. Tried changing clock faces, as per mobile app it changed. But screen display is black.

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎10-06-2020 19:36 - edited ‎10-06-2020 19:39

‎10-06-2020 19:36 - edited ‎10-06-2020 19:39

Welcome to the Fitbit Community @nikita15p.

 

I'm sorry to hear that your Fitbit Charge 3's screen is black. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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‎10-06-2020 19:47

‎10-06-2020 19:47

My Fitbit is doing the same thing. I put it on the charger and held it for 8 sec. it still isn’t coming on! It vibrates and the app on my phone is working but the face is completely dark!!

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‎10-06-2020 22:26

In response to EdsonFitbit

‎10-06-2020 22:26

Today, the screen gives me the clock face and all other options but only if I double tap. It used to show the screen when I lifted my arm. No more. Tried restart twice. Suggestions? Fit it Charge 3

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‎10-08-2020 22:02

In response to EdsonFitbit

‎10-08-2020 22:02

I have not actually been in contact with customer support. I am posting here in hopes of a resolution. Can YOU help with this problem? Thank you.

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