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My Charge 3 displays a white line in the middle of it

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‎08-03-2020 22:52 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

‎08-03-2020 22:52 - last edited on ‎09-15-2020 11:07 by Fitbit Moderator

I tried to set up my Charge 3 with Windows 10 for the first time. The set up code (4 numbers) appear as normal and both devices display that are properly synced.

 

However, my Charge 3 screen displays only a thin white line in the middle of it. Pressing the settings button in the left of the device doesnt change anything. 

 

I unsynced it with my computer and tried again several times, but same things happened.

 

Could you please advice me how to solve this?

 

Moderator edit: updated subject for clarity

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‎08-06-2020 18:13

‎08-06-2020 18:13

Welcome to the Fitbit Community @KaterinaT.

 

I'm sorry to hear that your Fitbit Charge 3 screen displays a white line in the middle. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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