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My Charge 3 doesn't automatically log my runs or exercise

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‎09-29-2020 03:00 - last edited on ‎10-01-2020 19:02 by Fitbit Moderator

‎09-29-2020 03:00 - last edited on ‎10-01-2020 19:02 by Fitbit Moderator

My Fitbit has stopped automatically logging my runs and exercise.

i have only had it 2 weeks and was fine up until 2 days ago.

any ideas?

 

Moderator edit: updated subject for clarity

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‎10-01-2020 19:02

‎10-01-2020 19:02

Welcome to the Fitbit Community @KeziahImogen.

 

I'm sorry to hear that your Fitbit Charge 3 is not automatically logging your runs and exercise. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide assistance as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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