My Charge 3 doesn't charge anymore.

[SunsetRunner]

Hi, my Charge 3 will not charge anymore, have tried cleaning but still not charging, my device is only 1 year and 4 months old, this is quite bad really.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @SunsetRunner.

I'm sorry to hear that your Fitbit Charge 3 doesn't charge anymore. Thank you for the information provided and for trying to resolve the issue before contacting us.

In addition to the instructions to clean the charging contacts on the back of your Charge 3, you can find other troubleshooting steps in this article that could help you resolve the issue.

Whether this doesn't work, please let me know if your Tracker vibrates when it is plugged into the charging cable.

Please let us know if you have any question.

[Walkingboss]

I'm having the same issue and my Fitbit Charge 3 is only 4 months old... today. cleaning and swapping USB locations and outlets is not working I'm at 28% charge and going fast

[EdsonFitbit]

Welcome to the Fitbit Community @Walkingboss.

I regret to hear that you are having the same issue with your Charge 3. Thanks for the time you spent trying to resolve the issue and for the information you've provided.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

If you have any question, please let us know.

[shanster21]

I have the same problem with my Charge 3 that started today. I checked the charging pins and everything is clean and in tact. Tried different places to charge and tried my friend's charging cord but nothing works. When I plug it in, the smiley face comes on and then the clock etc, but just stays at 1%; the battery does not appear and is not charging.  Also tried to reboot but no luck.  My fitbit is only 10 months old and so I'd really like to fix this issue.  Any help would be appreciated. 

[Walkingboss]

User Error... I was using the Fitbit Charge 2 cord and not the Fitbit
charge 3 cord, that I had in the briefcase after charging it last Thursday
while driving!

All good now
THANKS

[EdsonFitbit]

Welcome to the Fitbit Community @shanster21.

I regret to hear that you are having issues with your Charge 3 battery. Thank you for the information provided and for trying to resolve the issue.

I just sent this information to Customer Support. They will get in touch with you soon. Please keep an eye on your inbox over the next days.

@Walkingboss, thank you for letting us know that your problem has been solved.

Please let us know if you have any question.

[shanster21]

Thank you!

[EdsonFitbit]

You're welcome @shanster21.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

If you have any question, please don't hesitate to contact us back at any time.