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My Charge 3 doesn't connect to my iPhone

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‎07-13-2020 00:57 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

‎07-13-2020 00:57 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

My charge 3 Fitbit has been getting out of sync with time. It would not sync with iphone to correct time. So I removed charge 3 from Fitbit account after it was suggested. Now it won’t connect to the iphone (it finds the charge 3, I enter the code on the charge 3 screen, then it stays on “trying to connect” screen.) I’ve left it on trying to connect for 2 hours has not yet been successful. Any other ideas? I’m hoping this thing hasn’t bricked itself already. 

 

Moderator edit: updated subject for clarity

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‎07-15-2020 18:01

‎07-15-2020 18:01

Welcome to the Fitbit Community @Rileylee.

 

I'm sorry to hear about the difficulties you experienced to sync your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

If you haven't done it already, please follow our troubleshooting steps to resolve set up issues.

 

In addition, whether you have a computer, you might want to try to set up your Fitbit Tracker to see if it works.

 

Please let us know if you have any question.

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