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My Charge 3 doesn't track my heart-rate

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‎04-02-2021 18:12 - last edited on ‎04-04-2021 18:24 by Fitbit Moderator

‎04-02-2021 18:12 - last edited on ‎04-04-2021 18:24 by Fitbit Moderator

My recently received Charge 3 (a replacement) will not track my heart rate.  I’ve tried to turn it on in settings, I’ve tightened the band etc.  Nothing works.

 

Moderator edit: updated subject for clarity

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‎04-04-2021 18:23

‎04-04-2021 18:23

Welcome to the Fitbit Community, @Katkrn.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.

 

See you around.

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