help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 3 doesn't track my sleep

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-03-2021 06:54 - last edited on ‎08-03-2021 19:27 by Fitbit Moderator

‎08-03-2021 06:54 - last edited on ‎08-03-2021 19:27 by Fitbit Moderator

Mine has not tracked my sleep in 2 weeks. Mine is registering hundreds and hundreds (usually over 700) minutes of Activity per day consistently, which leads me to believe this is the issue that my battery is draining by 40% per day. The screen goes completely dim and unreadable in any daylight so I cannot read the display even to tell the time. It usually takes me an hour or two of screwing around with the charge cable to get the Charge 3 to actually charge (yes, I use FitBit original charge cables). Mine is just coming up on 3 years old and I have had nothing but trouble since the beginning, especially with sleep tracking. 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-03-2021 19:27

‎08-03-2021 19:27

Welcome to the Fitbit Community, @iriegnome.

 

Thank you for trying to resolve the issues with your Fitbit Charge 3 before contacting us.

 

I would recommend restarting your Tracker by following these steps.

 

If you continue experiencing difficulties, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes