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My Charge 3 doesn't turn on

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‎06-03-2020 13:44 - last edited on ‎09-16-2020 19:21 by

‎06-03-2020 13:44 - last edited on ‎09-16-2020 19:21 by

Tonight my Fitbit charge 3 screen has died completely 

ive tried changing the clock face and re-booting by holding the side button whilst on charge it whist the light flashing at the back & the unit vibrating the screen remains dead

i disconnected my Fitbit and tried to pair it Back but bcos my screens dead I cannot see the 4 digit number To pair it

its fully charged at 100% 

I’m at a loss

pleaae can someone help me 🙁

 

Moderator edit: updated subject for clarity

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‎06-16-2020 15:55

‎06-16-2020 15:55

Welcome to the Fitbit Community @Ema123.

 

I'm sorry to hear that your Fitbit Charge 3 has lines on the display. Thank you for trying different troubleshooting steps to try to resolve the issue before contacting us.

 

I noticed that you've been recently in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience.

 

If you have any question, please don't hesitate to contact us back at any time.

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