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My Charge 3 doesn't turn on

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‎07-12-2020 22:21 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

‎07-12-2020 22:21 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

1. No display
2. Unable to connect
3. No green or red laser (heartbeat detector)
4. after connecting to the charging stand, a "smile" screen will appear for a long press, but the "smile" screen does not restart afterwards, and the device is still paralyzed for the above three points.

 

how can i fix it?

 

Moderator edit: updated subject for clarity

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‎07-15-2020 17:41

‎07-15-2020 17:41

Welcome to the Fitbit Community @c36.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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