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My Charge 3 doesn't turn on

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‎07-13-2020 18:15 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

‎07-13-2020 18:15 - last edited on ‎09-16-2020 08:37 by Fitbit Moderator

My charge 3 has a blank screen and gets dangerously hot if you try to charge it.  About a week ago my battery life was very limited and parts of my screen started going out. Over the weekend I charged it before going camping and it got very hot about an hour later and then stopped working. 

 

Moderator edit: updated subject for clarity

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‎07-15-2020 19:10

‎07-15-2020 19:10

Welcome to the Fitbit Community @Kate0504.

 

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on. Thank you for the information provided.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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