My Charge 3 doesn't turn on

[JolenaRenee]

I was in my pool and my charge 3 got wet and started vibrating nonstop. So I took it off, took the band off and hung it up to dry. It wouldn't work for a month after that. The screen was completely dark and there were no vibrations or syncing, even when plugged in. I finally got it start working again today and the one side wasn't responding when I would squeeze it and there were black lines through the display. So I tried to do a restart on it while plugged in and it went completely black and is back to having absolutely no response to anything. It's less than a year and a half old and I'm getting fed up. Do I have to wait another month to get it to respond?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @JolenaRenee.

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on. Thank you for the information provided and for trying to resolve the issue before contacting us.

Besides the regular restart you can also try a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If you have any question, please let us know.

[JolenaRenee]

I tried the long restart and that's when it stopped responding. It shut off and never made any vibrations.

[EdsonFitbit]

Thanks for the response @JolenaRenee.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

Please let us know if you have any question.