My Charge 3 doesn't turn on

[Pragam]

Yesterday my charge 3 battery died while I was exercising. Just before the screen died, I could feel the device vibrating randomly. I took a quick look at it and it was showing me the screen with display dimming options. I did not pay any attention and afterwards plugged it to charge. Couple of hours later I came back to see and nothing on screen again. I thought I might have not plugged it in correctly, so left it overnight to charge.

Next morning, it was the same, although the 'green' light was flashing. I tried the manual reset as suggested on lot of forums, but it didn't budge. 

I left it alone for sometime and some hours later, I picked it up and could feel the green light flashing randomly and the device vibrating randomly for some time as well. Then it's dead again with no light and no vibrations and of course a black screen throughout. Any idea what can be done here ? I am already missing it after a day of no use 😐. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Pragam.

I'm sorry to hear that your Fitbit Charge 3 is not working. Thank you for the information provided and for trying to resolve the issue before contacting us.

On this case, please follow the troubleshooting steps on this article. 

If this doesn't work, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

In addition, you can try changing the clock face of your Tracker as explained here.

Whether none of this works, please verify if your device vibrates when you press the side button.

If you have any question, please let us know.

[Pragam]

@EdsonFitbit  I tried it before as well. When I connect the device to charging cable and press the button for 15-20 sec, it's unresponsive. I don't see anything on screen and there is no vibration. I only see random flashes from the green light.

[EdsonFitbit]

Thank you for your response @Pragam.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

Please let us know if you have any question.