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My Charge 3 doesn't turn on

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‎10-05-2020 16:23 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

‎10-05-2020 16:23 - last edited on ‎11-17-2020 10:29 by Fitbit Moderator

I think my Fitbit is shattered on the inside or something along that line. The screen does not light up, I've restarted it seven different times three days in a row. When I plug it into the charger the screen makes random streaks like lightning, then when I unplug it the screen goes back to black. Holding down the side I only get three dots on the right side of the screen. It still connects to my phone, updates periodically through the app and also vibrates. I tried all the different ways to fix it and read all the different articles. Please help

 

Best Regards,

-Auggi

 

Moderator edit: updated subject for clarity

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‎10-07-2020 17:15

‎10-07-2020 17:15

Welcome to the Fitbit Community @Auggi.

 

I'm sorry to hear that your Fitbit Charge 3 display is not working. Thank you for the information provided and for trying to resolve the issue before contacting us. 

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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