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My Charge 3 doesn't turn on

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‎03-16-2021 12:29 - last edited on ‎03-16-2021 17:34 by Fitbit Moderator

‎03-16-2021 12:29 - last edited on ‎03-16-2021 17:34 by Fitbit Moderator

Suddenly today my Fitbit started vibrating and changing screens then shut down all together. Tried to charge it but no vibration when plugged in. Tried to reset for 8 seconds with button on side got smiley face but screen goes black again no battery sign 

 

Moderator edit: updated subject for clarity

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‎03-16-2021 17:33

‎03-16-2021 17:33

Thank you for visiting the Fitbit Community @sarahwidd.

 

Thanks for the information provided and for the time you spent while dealing with this situation.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. If you would like to chat with us online or give us a call, please click here to get connected.

 

See you around.

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‎03-17-2021 05:05

In response to EdsonFitbit

‎03-17-2021 05:05

Thank you for your reply I’m waiting for a response from customer support so hopefully when they get in touch it will get sorted
Thanks

Sarah Annett
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‎03-17-2021 15:37

In response to sarahwidd

‎03-17-2021 15:37

Thanks for your response @sarahwidd.

 

Our team will get in touch with you as soon as possible. Thank you for your patience.

 

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

 

See you around.

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