My Charge 3 doesn't turn on

[CamsterVA]

Sadly, my Charge 3 stopped working yesterday. I had been outside doing yard work, and checked my step count when I came in, just before rinsing it off. When I put it on after my shower, it no longer lit up or synced. I tried the charge/reset but no luck -- -no vibration, no display. Any thoughts? It's been incredibly reliable up to this point and was still holding a charge for upwards of 7-9 days. 

Thanks

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @CamsterVA.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to resolve them before contacting us.

In addition to the restart you can find some other troubleshooting steps to resolve battery issues in this article.

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[CamsterVA]

Trying to order a new Charge 4 with the discount code I received and I get an error when trying to submit the order: Error submitting cart: Error: Request failed with status code 422

I see through searching the forum that this is a frequent error. What's the best move to complete my order?

[Shadow1961]

How long ago did you purchase the charge 3

[EdsonFitbit]

Thanks for your response, @CamsterVA.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. You can contact them via chat or give them a call. For more information please click here.

@Shadow1961, thank you for your comment.

See you around.