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My Charge 3 doesn't turn on

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‎03-26-2022 15:11 - last edited on ‎03-28-2022 14:38 by Fitbit Moderator

‎03-26-2022 15:11 - last edited on ‎03-28-2022 14:38 by Fitbit Moderator

I wore my charge 3 swimming yesterday (not for the first time) 10 minutes after it kept vibrating, I couldn’t change the screen and it ran out of charge. I’ve tried rebooting but that hasn’t worked. It says it can used for swimming, my Fitbit is less than 2 years old, any suggestions, I’m really not very happy!

 

Moderator edit: updated subject for clarity

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‎03-28-2022 14:37

‎03-28-2022 14:37

Welcome to the Fitbit Community, @KatyT1979.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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