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My Charge 3 doesn’t want to sync with my phone

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‎08-02-2020 19:07 - last edited on ‎09-15-2020 11:05 by Fitbit Moderator

‎08-02-2020 19:07 - last edited on ‎09-15-2020 11:05 by Fitbit Moderator

My watch doesn’t want to sync in with my phone. Done uninstall and reinstalling app. Still doesn’t want to sync in. What to do?

 

Moderator edit: updated subject for clarity

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‎08-06-2020 19:26 - edited ‎08-06-2020 19:27

‎08-06-2020 19:26 - edited ‎08-06-2020 19:27

Welcome to the Fitbit Community @Paolo34.

 

I'm sorry to hear that you are having difficulties to sync your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

On this case, I would recommend following the steps on this article. If this doesn't help, you can set your Tracker as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If any error shows up during this process, please attach an image for further investigation.

 

If you have any question, please let us know.

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