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My Charge 3 has a black screen.

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‎05-26-2020 10:41 - last edited on ‎09-16-2020 19:36 by

‎05-26-2020 10:41 - last edited on ‎09-16-2020 19:36 by

A few days, the Fitbit started to show white lines moving up and down the screen. Then the lines went across the screen. Now it is black - displays nothing.

 

The Fitbit is syncing which is good. I can get my data from the app.

 

 I did a reboot - nothing. I changed the clock face - nothing. I tried this on separate days.

 

Please advise what to do now. 

 

Thanks.

 

Moderator edit: updated subject for clarity

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‎06-08-2020 19:40

‎06-08-2020 19:40

Welcome to the Fitbit Community @RedKate.

 

I'm sorry to hear that your Fitbit Charge 3's screen is no longer working. Thank you for trying to resolve the issue before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of assistance as soon as possible. Thank you for your patience.

 

If you have any question, please let us know.

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