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My Charge 3 has a black screen

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‎01-27-2021 05:36 - last edited on ‎01-27-2021 17:57 by Fitbit Moderator

‎01-27-2021 05:36 - last edited on ‎01-27-2021 17:57 by Fitbit Moderator

Hi.. 

After contacting support on numerous occasions with regard to my charge 3 not syncing since Nov 2020 and not getting any response or help, my charge 3 has now decided to stop working altogether and I now have a completely black screen..

I have tried everything to resolve this myself including long reboots etc.. 

My charge 3 is now 13 months old and is now out of warranty..

What do I do now??.. I have a completely useless product after 13 months of use

 

Moderator edit: updated subject for clarity

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‎01-27-2021 17:57

‎01-27-2021 17:57

Thank you for visiting the Fitbit Community @AJSwanderer 

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided and for the time you spent while dealing with this situation.

 

The best way to get help with this situation is to chat with us online or give us a call. Please click here to get connected. 

 

If you have any question, please let us know.

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