My Charge 3 has a black screen

[Mermaid0173]

Hi, I know a lot of posts have been submitted about this, but I have gone next-level busted

Original problem: black screen vibrating.

Followed instructions:

• Plug in 
• Restart - got smiley face then nothing
• Long restart 
• Change clock face - Bluetooth connection not detected
• Update fitbit app
• Turn Bluetooth off / on. Device not found
• Can't unpair as its not paired
• In app delete charge 3 and re-pair
• Device found but can't re-pair as it needs 4 digit code sent to watch and screen still black!

Help please!

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Mermaid0173.

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Mermaid0173]

Hi Edson,

Thanks for the reply. I tried going old-school and left my watch in rice in the hot water cupboard overnight. It shouldn't be a water issue as Charge 3 is waterproof,  but I'd try anything right now.

Charged it this morning and hey presto! It worked!

Did a pair and sync...all good BUT...

2 Black lines across the screen and battery flat within an hour.

Recharged. Definitely 100%.

Flat within 2 hours and vibrating like crazy.

Firmware all up to date...

What next please?

[EdsonFitbit]

Thanks for your response, @Mermaid0173.

In this case, I would recommend contacting Customer Support via chat o by phone. Please click here to get connected.

Feel free to contact us at any time.