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My Charge 3 has a blank screen

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‎06-25-2022 08:43 - last edited on ‎06-27-2022 17:58 by Fitbit Moderator

‎06-25-2022 08:43 - last edited on ‎06-27-2022 17:58 by Fitbit Moderator

hi my charge 3 screen is blackout, but everything still working it's vibrate. I try multiple times to restart with 15 mins long press while charging. Unfortunately, nothing happened.

 

Cannot change the screen clock because my charge 3 is no longer pairing with my Iphone 13. So, I can’t see the pin since my screen blackout.

 

Please help. Thank you 🙇🏻‍:female_sign:

 

Moderator edit: format

Moderator edit: updated subject for clarity

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‎06-27-2022 17:57

‎06-27-2022 17:57

Welcome to the Fitbit Community, @KarinaKarina.

 

Thank you for informing us about the screen issues you experienced with your Fitbit Charge 3 and for the troubleshooting steps you’ve performed.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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