My Charge 3 has a line across the screen

[charles-d]

This is a replacement Charge 3, under warranty and the black line is exactly what happened to the original.  After the black line the original began showing incorrect steps count and the display started dimming.

I have tried the 15-sec reboot, twice and I have tried multiple clock changes with this replacement device and the black line is still there.

Should I have any reason at all to think that this replacement Charge 3 is going to continue to work accurately?  I'll answer my own question, no I don't trust it.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community @charles-d.

I'm sorry to hear that your Fitbit Charge 3 screen developed a black line across the screen and it is not registering your steps accurately. Thank you for the information provided and for trying to resolve the issue before contacting us.

In addition to performing a long restart and changing the clock face, please try a regular restart by following the these instructions. 

Please let us know if you have any question.

[charles-d]

It is hard for me to understand why so many people are fitbit fans.  My experience with this Charge 3 has not been a good first experience with a new brand name and I find your 'troubleshooting' procedures to border on the absurd.  Why does it have to be so difficult??

Surely devices that are simple to use, modify and enjoy would sell more product...

[charles-d]

I suggest that the moderator carefully read the original message before updating my subject line for clarity.  If the moderator had done that, the moderator would have seen the following.

I did not say that I was currently experiencing an inaccurate step count on the Replacement device.  I did say that the replacement device now has a black line through the clock fact.  That was the first symptom to occur on the original device and an inaccurate step count then followed a few days later.  

The cascade of symptoms that occurred with the Original fitbit is now what I expect to happen to the replacement.  This is why I no longer trust fitbit for my physical/health tracking needs.

[EdsonFitbit]

Thanks for the update @charles-d.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

Your feedback is highly appreciated. I corrected the subject.

If you have any question, please let us know.