My Charge 3 has lines flashing on screen

[paulge]

Charge 3 has lines flashing on screen and is unreasonable. Have no idea as to why this is happening. Any suggestions would be greatly appreciated. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi @paulge, welcome to the Fitbit Community forums. Sorry for the late response, I'll be glad to help you with this.  

Thank you for the information you've provided regarding the problem with the screen of your Charge 3. 

Before considering other options, please make sure that you've also followed the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Keep me posted on the outcome. 

[paulge]

Will do. Thank you for the information. Will let you know how it goes.

[DavideFitbit]

No problem @paulge!  😀

[SunsetRunner]

Hi the same has happened to mine and I've followed these steps but nothing is working

[DavideFitbit]

Hello, welcome to the Fitbit Community forums @SunsetRunner, I'll be glad to help you with this.  

Thank you for sharing that you've been having the same problem with your Charge 3 showing a few lines on the screen. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Have a nice day, let me know if you have further questions.