My Charge 3 has lines on the screen and it doesn't set up

[Irispk]

Again my replacement fitbit charge 3 is not working properly.  The white lines are here again.  Followed all the troubleshooting tools that I can.  It stopped syncing and removing and reinstalling was trouble shooting tip.  Now it will not pair.  I have been given 2 replacements with month warranty.  After about 2 months this one is useless.  This is so obviously a problem with the Charge 3 in general and not a consumer problem or even a defective unit problem.  I don't know that there is a Fitbit product out there that I would trust anymore.  

Moderator edit: format

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community @Irispk.

I'm sorry to hear that your Fitbit Charge 3 is not working properly. Thanks for the information provided and for trying to resolve the issues before contacting us.

To resolve set up issues, please follow these steps. Regarding the lines on the screen, please confirm that you've restarted your Tracker. Whether this doesn't help, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Please let us know if you have any question.

[Irispk]

Edson,

Thank you for you quick responses.  I have rewritten my last note.

None of  the troubleshooting tips helped.  Charge 3 does not even tell correct time now.  All it does is count steps if the numbers can be read through the lines and the default dimness.  This appears to be a pervasive problem on the Charge 3.  I am very disappointed after being a loyal customer for many years.  I hope that Fitbit will take care of these problems soon.

[EdsonFitbit]

Thanks for the update @Irispk.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let don't hesitate to contact us back.