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My Charge 3 has lines on the screen

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‎08-02-2021 15:34 - last edited on ‎08-03-2021 19:08 by Fitbit Moderator

‎08-02-2021 15:34 - last edited on ‎08-03-2021 19:08 by Fitbit Moderator

Steps recording white lines on green background . Have tried to log out delete app restore, log back in. 
Off loaded app & reloaded . iPhone up to date no issues - on line chat couldn’t resolve . 
Help please so I can tell if  steps have been light moderate intensive. 

 

Moderator edit: updated subject for clarity

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‎08-03-2021 19:08

‎08-03-2021 19:08

Welcome to the Fitbit Community, @Marriedlady.

 

Thank you for the time you spent trying to resolve the issue with your Fitbit Charge 3.

 

If after following the troubleshooting steps provided by Customer Support you continue experiencing difficulties, please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Feel free to contact us at any time.

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