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My Charge 3 has multiple lines on the screen

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‎12-02-2020 14:32 - last edited on ‎12-02-2020 18:16 by Fitbit Moderator

‎12-02-2020 14:32 - last edited on ‎12-02-2020 18:16 by Fitbit Moderator

Hello,

 

I purchased the charge 3 in June this year and there are now black vertical lines across the whole screen. I have tried a reset, changed the clock face and a long reset. None of these were successful. Is there anything else I can do please? 

Any help would be greatly appreciated.


Thank you in advance. 

 

Moderator edit: updated subject for clarity

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‎12-02-2020 18:15

‎12-02-2020 18:15

Welcome to the Fitbit Community @Emmills.

 

I'm sorry to hear that your Fitbit Charge 3 screen has developed lines across the screen. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible.

 

If you have any question, please let us know.

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