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My Charge 3 has white lines on the screen

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‎04-27-2020 14:20 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

‎04-27-2020 14:20 - last edited on ‎09-17-2020 11:42 by Fitbit Moderator

I plugged my charge 3 in to charge for about 20 minutes, it had 58% was just topping up while I was in the shower, came out to find faded lines up and down the screen, I've tried resetting several times, including a long reset, I have synced it to my device which is a Samsung (android), I've tried changing the clock face etc and still no luck.  Any other suggestions before I send it off to Amazon (where I purchased) to be repaired?

 

 

Moderator edit: updated subject for clarity

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‎05-12-2020 13:54 - edited ‎11-07-2023 07:18

‎05-12-2020 13:54 - edited ‎11-07-2023 07:18

HI there @colleyx, welcome to the Community Forums. We apologize for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'm sorry to hear about the white lines on your Charge 3's screen. Thanks for the steps you've tried in order to fix the display prior to contacting us. We're here to help you.

I've seen you contacted our Support Team after posting here and saw that they helped you to get you back on track. 😉

We'll be around if there's anything else we may do for you.

Maria | Community Moderator, Fitbit


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