My Charge 3 has white lines on the screen

[Cari8]

I have seen other posts about white lines but no answer I can read.

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hello there @Cari8, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

I'll be glad to help you with the white lines on your Charge 3's display. Thanks for taking the time to search the answer in other posts. Nice way to go! 

If you haven't done so yet, I'd recommend restarting your Charge 3 as follows:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Give this a go and let me know the outcome.