My Charge 3 is doubling my actual heart-rate readings

[DaveM51]

My Charge 3 has started doubling my actual Heart Rate bpm rates. This also impacts Calorie burn and the sleep monitor  thereby rendering the Fitbit useless apart from counting Steps and logging calories. 15 second restart doesn't help.

Anybody help?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @DaveM51.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to resolve the issue before contacting us.

If you haven't done it already, please follow these tips to resolve heart-rate tracking issues.

Whether you continue experiencing the same situation, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Please let us know if you have any questions.

[DaveM51]

No answer yet. Fitbit support team are investigating for a solution. I have resurrected my Flex\2 and it is giving calorie burn consistent with my history.

[EdsonFitbit]

Thanks for your response, @DaveM51.

I'm pretty sure that our team will do their best to provide a high level of support and find a solution to your case as soon as possible. Thank you for your patience while dealing with this situation.

See you around.