My Charge 3 is flicking and x2 black lines

[AmzW]

I have black line at the top of my charge 3 and it also keeps turning off. I have to keep plugging it on charge.

I'm not sure if it running out of battery because it keeps flicking screens to wake up setting screen. 

Please can you help me? Many thanks 

Amz 

[EdsonFitbit · Accepted solution]

Welcome to the Fitbit Community @AmzW.

I'm sorry to hear that you are having difficulties with the display of your Fitbit Charge 3. Thank you for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide assistance as soon as possible. Thank you for your patience.

If you have any question, please let us know.

[AmzW]

Thank you, Customer support were able to help me and send a replacement. Sent from my Samsung Galaxy smartphone.

[EdsonFitbit]

Thanks for the response @AmzW.

I'm glad to hear that you'll receive a replacement. Thank you for letting us know.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

Please let us know if you have any question.