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My Charge 3 is losing steps every time I sync and this this morning is started with over 2,300 steps

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‎09-29-2020 02:13 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

‎09-29-2020 02:13 - last edited on ‎09-29-2020 10:29 by Fitbit Moderator

Yesterday my charge 3 kept losing steps every time I synced it. I tried my old Charge 2 and it kept doing the same thing. I have tried a hard start many times, unlinked and relinked Bluetooth, logged off then back on to my account and every other suggestion I have found. This morning as soon as I got up I had over 2,300 steps! But, it still loses steps when I refresh or sync. Help!

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