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My Charge 3 is not getting heart rate nor texts

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‎11-15-2020 15:59 - last edited on ‎11-17-2020 16:52 by Fitbit Moderator

‎11-15-2020 15:59 - last edited on ‎11-17-2020 16:52 by Fitbit Moderator

Can not get texts or heart beat on my Fitbit 3

 

Moderator edit: updated subject for clarity

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‎11-17-2020 16:51

‎11-17-2020 16:51

Welcome to the Fitbit Community @Guestbev.

 

I'm sorry to hear that your Fitbit Charge 3 is not registering your heart rate nor receiving some notifications. Thank you for the information provided.

 

I would recommend following our troubleshooting steps to resolve heart rate issues.

 

In addition, please visit this article for instructions on how to set up and resolve issues with notifications.

 

Whether this doesn't help, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

If you continue having the same problem, please let us know if you see any error.

 

Please let us know if you have any question.

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