My Charge 3 is not listed on the Fitbit app screen

[SunsetRunner]

On my app it’s not showing steps or sleep it’s not even listed on the screen but it says it’s connected

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

Thank you for the information provided.

Please set up your Fitbit Charge 3 as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[SunsetRunner]

Thank you I did that and it won’t connect it said connected in Bluetooth but now it says not connected so I guess my watch is done and it’s only been a 1 1/2 years since I bought it but thanks for your help

[EdsonFitbit]

Thanks for your response, @SunsetRunner.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.