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My Charge 3 is not recording my distance accurately.

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‎12-08-2020 13:54 - last edited on ‎12-09-2020 13:57 by Fitbit Moderator

‎12-08-2020 13:54 - last edited on ‎12-09-2020 13:57 by Fitbit Moderator

The last months when I go running my location doens't work on the tracking app while running. When I go for a run and starts recording there's no problem. But when I finished. They day I only have runned 0,200 of 0,500... km in 25minutes. So I never have a map whit my traject or my miles I have runned.

 

Moderator edit: updated subject for clarity

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‎12-09-2020 13:56

‎12-09-2020 13:56

Welcome to the Fitbit Community @Mauranevdb.

 

Thank you for the information provided about your activities.

 

Please make sure to have the latest version of the Fitbit app (3.35 Android and 3.36 iOS). To see your current version and update, please go to this article and scroll down until you see the menu "How do I update the Fitbit app?".

 

Please be aware there are some factors that can affect GPS signal. For more information, please visit this page.

 

To update your stride length, please track a run with GPS or measure your stride length manually by following these instructions. In addition you can perform a restart to your Fitbit Charge 3.

 

Please let us know if you have any question.

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