My Charge 3 is not recording my heart-rate properly

[VickiGordon]

Hi

My heart rate is showing as 130-160 even when i am asleep. When i excersize i get to about 130 so i have no idea what is going on. it is like it is stuck somewhere.

Resting heart rate also hasn't changed for a week.

Am i better off buying a newer device? Restarting rebooting has no effect

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community @VickiGordon.

Thanks for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

There are some factors that can affect your heart-rate readings. For more information please visit this article.

You can also, turn off and back on the heart rate sensor by following these steps.

Hope this helps.

[VickiGordon]

Yes i have rebooted the device to no avail.

I actually saw my resting heart rate in bed as i was getting up was 63, then jumped to 72 when i synced a few minutes later. I have never been above 65 so this jump is not in the normal range for me. And i was certainly not excersizing in my sleep.

[EdsonFitbit]

Thanks for the update @VickiGordon.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

See you around.