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My Charge 3 is not recording my heart rate

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‎09-23-2020 09:41 - last edited on ‎10-01-2020 19:46 by Fitbit Moderator

‎09-23-2020 09:41 - last edited on ‎10-01-2020 19:46 by Fitbit Moderator

My Charge 3 LED sensor died a couple of days ago.

I tried re-boot many times including soft-reboot, long-reboot and even de-register/re-register.

Also I searched solution for the similar issue. And I made a conclusion.

Cannot fix it!

I'm so disappointed with the low quality of Charge 3.

Does anyone know how to factory-reset or return to original firmware?

I got the issue after recent firmware update.

Before the update, it displayed the same language as my iPhone, but now, after update, it's English. 

I don't  have any problem understanding English language, but this is the last option that I can try.

I really want to return to the old firmware to see if it will turn my Charge 3 LED sensor or not.

Please help me to down-grade current firmware.

 

Moderator edit: updated subject for clarity

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‎10-01-2020 19:43 - edited ‎10-01-2020 19:45

‎10-01-2020 19:43 - edited ‎10-01-2020 19:45

Welcome to the Fitbit Community @SunsetRunner.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

Our team is constantly working to improve our products and services. Thank you for the feedback. I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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