My Charge 3 is not recording my heart rate

[dtotheanielle]

My heart monitor function has quit working. It was spotty and working off an on for a few days now it doesn't read my heart rate at all. I have tried charging it fully, resetting it, and still I have no heart rate. Is anyone else struggling with this? 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @dtotheanielle.

I'm sorry to hear that your Fitbit Charge 3 is no longer reading your heart rate. Thank you for the information provided and for trying to resolve the issue before contacting us.

In this case, please follow our tips to resolve heart-rate tracking issues in this article.

If you have any question, please let us know.

[dtotheanielle]

I have restarted my fitbit as per the instructions in the linked article. I'm having other issues as well. I will be sitting still and not moving, then it acts like I pushed the button and will go to the DND/SLEEP screen option. It is not holding a charge throughout the day either. Are there other options? I purchased this fitbit Oct 30 2019. Am I just out of luck? Thanks.

[EdsonFitbit]

Thanks for the update @dtotheanielle.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

If you have any question, please let us know.

[lumpsplays]

This same thing started happening to me, too. Its also reading inflated--i woke up and the Fitbit said I was in cardio this morning! It hasn't recorded any heart data in the Fitbit app for 3 days now

[dtotheanielle]

Yesterday morning it was at a full charge, by noon it was down to 5%. I put it on the charger last night when I got home from work. Nothing.... It would not charge at all. Today I took it to work and charged it there as well, from 1% to 100% in 5 minutes. Then It brought up the fitbit logo and was flickering through the dots with 100 underneath. It did that for a few hours until it ran the battery out again.

[lumpsplays]

This has absolutely nothing to do with this post

[EdsonFitbit]

Welcome to the Fitbit Community @lumpsplays.

I regret to hear that you are having difficulties with your heart rate readings. Thanks for the information provided.

I just sent this information to Customer Support. They will get in touch with you soon. Please keep an eye on your inbox during the next days.

@dtotheanielle, our team will contact you via email as soon as possible.

Please let us know if you have any question.