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My Charge 3 is not registering heart-rate

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‎03-27-2022 07:00 - last edited on ‎03-28-2022 16:30 by Fitbit Moderator

‎03-27-2022 07:00 - last edited on ‎03-28-2022 16:30 by Fitbit Moderator

Hii have a issue with my charge 3, the heart rate doesn't register but look on my phone and you can see it live but it doesn't record it, also the screen is very dim and unable to see it can anyone advise 

 

Moderator edit: updated subject for clarity

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‎03-28-2022 16:30

‎03-28-2022 16:30

Welcome to the Fitbit Community, @anthony_bann.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided.

 

If you haven't done so, please follow these tips to resolve heart-rate tracking issues. In addition, you can turn heart-rate off and back on. 

 

Regarding the dim screen, please make sure Do Not Disturb (DND) and Sleep Mode are turned off. For instructions on how to navigate your Tracker, please visit this article.

 

Hope this helps.

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