My Charge 3 is not registering my sleep accurately

[Godsrockchild]

I have premium to track my sleep at night. I wear the watch like I always have and it fits well and doesn’t move around. Yet, it’s not registering a full night sleep for me at all. I refuse to believe I’m sleeping only 45 minutes. This has been an ongoing problem for a few weeks now. Thank you for your help. Can’t seem to find a customer service number. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Godsrockchild.

I'm sorry to hear that your Fitbit Charge 3 is not registering your sleep accurately. Thank you for the information provided.

There are some factors that can affect your sleep records:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). 
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

I would recommend restarting your Fitbit Charge 3. Then, please make sure to track your sleep by following these instructions.

To answer your question, when the voice team is available, it can be reached out through this link.

Please let us know if you have any question.