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My Charge 3 is not registering my sleep stages

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‎11-16-2020 14:29 - last edited on ‎11-17-2020 16:40 by Fitbit Moderator

‎11-16-2020 14:29 - last edited on ‎11-17-2020 16:40 by Fitbit Moderator

Went from a full sleep breakdown to the old restless/awake type breakdown.   I paid for the full version.  Last chance Fitbit- fix this!

 

Moderator edit: updated subject for clarity

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‎11-17-2020 16:39

‎11-17-2020 16:39

Thank you for visiting the Fitbit Community @Brad27.

 

I'm sorry to hear that your Fitbit Charge 3 is registering a sleep pattern (time asleep, restless, and awake) instead of sleep stages (light sleep, deep sleep, and REM). Thank you for the information provided.

 

There are a few scenarios where you might see your sleep pattern instead of sleep stages. Please visit this article and follow the instructions under the menu "Why don't I see sleep stages today?".

 

In addition, you can restart your Tracker by following these steps.

 

Please let us know if you have any question.

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‎11-17-2020 16:48

In response to EdsonFitbit

‎11-17-2020 16:48

Seems to have fixed itself. I have had this two years and never had this
issue before. Thanks for the quick response
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