My Charge 3 is not tracking heart-rate accurately

[TeePoo]

Charge 3 I have contacted support and talk to three different people no one can help me my Fitbit is reading my heart rate at 180 which it is not it’s not track tracking my sleep properly not giving me a number or my oxygen level I have tried everything on every site I could find logging out and logging back in restarting it rebooting it and nothing has helped and no one wants to help me

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @TeePoo.

Thank you for trying to resolve the issue with your Fitbit Charge 3.

If after following the troubleshooting steps provided by Customer Support you continue experiencing difficulties, please let them know in order to get further assistance. I'm pretty sure they will do their best to provide a high level of support. You can chat with them online or give them a call. Please click here to get connected.

Feel free to contact us at any time.

[TeePoo]

No I tried everything on all the suggested sites it is still not giving me a sleep number for my oxygen level I am very disappointed with Fitbit right now

[EdsonFitbit]

Thanks for your response, @TeePoo.

I noticed that you've recently been in touch with Customer Support. They will continue providing assistance to your case as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[TeePoo]

You keep saying let us know and when I call they hang up and don’t call back I will never have a good word for your product

[Gerriontherun]

I'm having the same issue. Very disappointed and frustrated.

[EdsonFitbit]

Welcome to the Fitbit Community, @Gerriontherun.

Thanks for your response, @TeePoo. I'm sorry to hear about the difficulties you experienced when trying to contact Customer Support.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

@TeePoo @Gerriontherun, our team is aware of this issue with heart-rate and is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

In the meantime, if you haven't done so, please follow these tips to resolve heart-rate tracking issues which have been of help to other users.

Have a nice day.