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My Charge 3 is not tracking heart rate nor sleep

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‎03-03-2022 04:37 - last edited on ‎03-14-2022 17:59 by Fitbit Moderator

‎03-03-2022 04:37 - last edited on ‎03-14-2022 17:59 by Fitbit Moderator

My Charge 3 has suddenly stopped registering my heart rate and sleep. The green LED has stopped working. It doesn't vibrate and won't allow switch-off using the button on the side. This is my 6th Charge 3 since 2019,all of the others have failed and been replaced. This one has been the longest lasting at 10 months and Fitbit have said they will not replace it, only offer 35% discount off a new one. I've tried all resets, removed app, replaced app, everything. Do I just give up and buy something else? Why are Fitbit so unreliable? Or am I just unlucky? They seem to go wrong every time they do an update. 

 

Moderator edit: updated subject for clarity

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‎03-14-2022 17:58

‎03-14-2022 17:58

Thank you for visiting the Fitbit Community, @Mamabear62.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

 

You can check the Fitbit Warranty here.

 

Have a nice day.

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