My Charge 3 is not tracking my runs and screen too dark

[Hayleybee94]

I've found recently that when out running my charge 3 is not tracking my run. It is tracking my heart rate and time but not tracking my distance with GPS therefore, I can't see where I have run or the heart rate zones. This has happened multiple times now. I have searched for updates and none are available so unsure of the cause. I am also finding that the screen is very dim ever with the brightness on normal when I am outside. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Hayleybee94.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've recently been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[robertajb]

hi Edson  My Charge 3 suddenly lost brightness in the sun yesterday (can't read it at all) and is even difficult to read at times inside.  What is the solution.  

[Hayleybee94]

Thank you for your response, yes I contacted customer support and they were extremely helpful. 

[regisbartok]

can someone help me too? 1h riding my bike and it tracked  only 0,25km

[EdsonFitbit]

Thank you for visiting the Fitbit Community @robertajb @Hayleybee94 @regisbartok.

@robertajb , please go to your device settings and change brightness to Auto. If this doesn't help, please perform a restart. 

Whether you continue having the same problem, please make sure that sleep mode is off. For instructions to navigate your Charge 3, please visit this article.

@Hayleybee94, I'm glad to hear that our team was extremely helpful. Thank you for letting us know.

@robertajb, if you haven't done it already, please restart your Fitbit Charge 3 by following these steps. In addition, please make sure that you are following our guide to register your GPS activities.

Please let us know if you have any question.