My Charge 3 is not working properly

[mdasneves25]

My Fitbit charge 3 is 2 weeks over a year old. Today, it started vibrating and displaying a smiley face. I had 54% battery and within 3 minutes it dropped to 4%.  I’ve never seen this before. And now it won’t connect. I’ve tried cleaning the connecting pins with alcohol, tried multiple charging sites (computer, usb wall adapter, multiple Fitbit chargers- my family owns 4 Fitbits.) I have a sinking feeling that this is the death of my Fitbit, and now that it’s 2 weeks past the 1yr Mark, I’ll be out of warranty! 

Moderator edit: word choice

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community @mdasneves25.

I'm sorry to hear that your Fitbit Charge 3 is not working properly. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[mdasneves25]

I have converted to Apple Watch. It’s too bad that Fitbit wouldn’t stand behind their poor batteries. And then to be offered 35% off through Fitbit. Nah- I can get a better deal online through another retailer. I’ve owned a Fitbit for about 6 years now. Started with the Flex, then the Charge 2 and finally the Charge 3. I actually switched back to my old Charge 2 for a few days (that one still worked)- but it’s not waterproof so I had upgraded to the Charge 3. But- it’s a done deal now. I am an Apple Watch owner now.