My Charge 3 is not working

[triciarcarlson]

Your charge 3 update does NOT work. For the second time my Fitbit and phone have been plugged in next to each other trying to update Fitbit for hours.  You have a problem with your update.and this morning Fitbit is still not working. I am extremely disappointed snd upset with this product and lack of support to get it fixed.  This is my 3 rd Fitbit for myself plus have bought 3 for gifts.  You need to figure out what is wrong and fix it . I am a very unhappy customer. 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community @triciarcarlson.

I'm sorry to hear that your Fitbit Charge 3 is not working. Thank you for the information provided and for trying to resolve the issue before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation. You can update them in order to get further assistance.

Please let us know if you have any question.

[triciarcarlson]

Had my Fitbit connected to charger and phone fir 2 hours yesterday afternoon and overnight last night.
It is not working and I am extremely frustrated. I am on east coast time and you are not available to help me before work....,
I am upset.

Sent from my iPhone