My Charge 3 is registering extra floors and no Active Minutes.

[Janbolina]

I’ve noticed over the last few weeks that my active minutes is not registering and it’s adding extra floors climbed when I only climb 1 set of stairs at night but sometimes it will tell me I’ve climbed 11 flights of stairs - wondering if anyone else having the same issues on the charge 3??? 

Moderator edit: updated subject for clarity

[EdsonFitbit]

It's great to see you in the Fitbit Community @Janbolina.

Thank you for the information provided.

Your Fitbit Charge 3 is designed to detect pressure changes based on elevation gain, but other types of pressure changes—such as a gust of wind, a weather change, or opening a door—can occasionally cause your device to register extra floors. If necessary, you can delete the extra data by going to this article, open the menu "How do I delete steps and floors in the Fitbit app?" and follow the instructions.

Please be aware that you earn active minutes through 10 minutes or more of continuous moderate-to-intense activity. For information about how your Charge 3 calculates active minutes please visit this article.

In addition, you can restart your Tracker by following these steps.

If you have any question, please let us know.