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My Charge 3 is too light to read in regular light

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‎08-08-2021 14:32 - last edited on ‎08-09-2021 17:24 by Fitbit Moderator

‎08-08-2021 14:32 - last edited on ‎08-09-2021 17:24 by Fitbit Moderator

I have a charge 3 that is out of warranty andthe screen is in sleep mode which is too faint to read in regular lighting inside and nothing shows on screen outside   Is there a solution for this or am I stuck with this problem or getting a new tracker?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎08-09-2021 17:22 - edited ‎08-09-2021 17:25

‎08-09-2021 17:22 - edited ‎08-09-2021 17:25

Welcome to the Fitbit Community, @pjtks.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3.

 

I noticed that you've been in touch with Customer Support. If after following their instructions you continue having difficulties, please let them know in order to get further assistance. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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