My Charge 3 is tracking my GPS runs inaccurately

[Nicnac22]

I've recently noticed that when I track my run, the route tracked is regularly different to the route I've taken. It has me cutting across fields, cutting corners and often tracking as the crow flies. This inaccuracy is really frustrating. I was thinking of upgrading to a Versa 3 next month, but now I'm not so sure as I assume this problem will continue. 

Why is this happening? 

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Nicnac22.

I'm sorry to hear that your GPS tracking is not showing your route accurately. Thank you for the information provided.

Our team is aware of this issue and is working to identify a resolution as quickly as possible. We're sorry for any trouble this situation could have caused. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[Nicnac22]

Thanks for your reply. I realised I actually have a Charge 2, not a Charge 3! Is this problem across the board, affecting all models, or only certain models? Presumably the same technology is used in all fitbits? I'm now not so sure whether to upgrade to the Versa 3. Will I encounter the same issue?Many thanksNicolaSent from my Samsung Galaxy smartphone.

[EdsonFitbit]

Thanks for the update @Nicnac22.

This issue is affecting just a few number of users. If you are interested in purchasing the Fitbit Versa 3 you can give it a try and if it doesn't satisfy your needs you can request a return authorization within 45 days of your shipment date, this applies for purchases made at the Fitbit Store.

I moved this conversation to the Charge 2 board because it is more related to the topic.

If you have any question, please let us know.