My Charge 3 is very dim

[dwheat7]

I am having a hard time reading my Charge 3 in normal light. Is this a common problem for this tracker?

Moderator edit: format

[WilsonFitbit]

Hello @dwheat7. Welcome to the community forums! 

Regarding your question, I'd like to mention that if your Charge 3 is set to Sleep Mode, then the screen's brightness is set to dim. For this, make sure that Sleep Mode isn't activated. You can find this setting on the quick settings screen on your Charge 3, if you have any inconvenience to find it, I recommend following the instructions from this link: How do I navigate my Fitbit device?

Also, make sure that the Brightness setting is set correctly, this setting is found in the Settings App on your Charge 3. Lastly, I recommend performing a restart, following the steps here. 

Hope this helps. 

[Why00]

I'm having the same problem with mine, and it started exactly 12 months after purchasing the the product. I've confirmed the device's Brightness is normal, sleep mode is off, Do Not Disturb is off, and even reset it. Nothing fixes the dimness of the screen. I've never used it in water and only wipe it down with a damp cloth. As you can see from the photo, the edges are so dark they are barely visible. In a normal lit room as well as outside in sunlight, it is now useless. What is the use of a fitness tracker if after 15 months, I can't see it while working out in the outdoors?? When a product no longer functions properly at the end of the warranty period, this is a cheaply-made product and not a product worth buying again. If Fitbit isn't going to fix my Charge 3 screen to work properly, I'll be purchasing an off-brand fitness tracker for 1/5 the price.

[WilsonFitbit]

Hello @Why00. Welcome to the community forums. 

I'm very sorry for this situation and thank you for the information and for the steps you've followed prior to posting. I was able to see that you have reached out to our Support Team for assistance. Since you have received assistance from them, I suggest you to update your case if you have any additional questions.

See you around.