help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My Charge 3 is vibrating and changing to the DND/Sleep screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-21-2021 07:54 - last edited on ‎02-21-2021 15:57 by Fitbit Moderator

‎02-21-2021 07:54 - last edited on ‎02-21-2021 15:57 by Fitbit Moderator

My Charge 3 keeps vibrating and changing to the DND/Sleep screen, usually whilst in the middle of an exercise, and also switches ends the exercise session on its accord.

I have re-booted it and done the long re-set, which have worked for a short time, but the fault keeps repeating

This is my third device in under 8 months, due to previous issues with battery and other problems.  Prior to this I was new to Fitbit, and looking forward to using one, but am quickly getting exasperated by the continuous problems

I can see similar issues have been reported so there is obviously a known software problem

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎02-21-2021 15:56

‎02-21-2021 15:56

Welcome to the Fitbit Community @Plofty1.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes